Q: Is multilingual support available?

Available in EN/FR/DE/ZH/ES languages. Other languages may be available, so please contact us for details. https://www.in-kanazawa.com/contact (https://www.in-kanazawa.com/contact)

Question 1

What is IN KANAZAWA HOUSE?

Accepted Answer

It’s an experience platform offering cultural experiences and guided tours in Kanazawa.

Question 2

What types of experiences are offered?

Accepted Answer

Culinary, cultural, craft, nature & active experiences are available. Please refer to each page for details.

All Activities
https://www.in-kanazawa.com/experience (https://www.in-kanazawa.com/experience)

Question 3

How can I book?

Accepted Answer

You can book via the “Book Now” button on the official site.

Question 4

Is multilingual support available?

Accepted Answer

Available in EN/FR/DE/ZH/ES languages. Other languages ​​may be available, so please contact us for details.

https://www.in-kanazawa.com/contact (https://www.in-kanazawa.com/contact)

Question 5

Are there minimum group requirements?

Accepted Answer

Depends on the experience, however basically you can join from 1 person.

Question 6

What is the cancellation policy?

Accepted Answer

【Geigi Perfomance and Dinner Experience/ Night Festival Performance and Dinner Experience】

Question 7

How do I make a payment?

Accepted Answer

Typically online payments like credit cards and bank transfer are accepted.

Question 8

How long do experiences last?

Accepted Answer

Duration varies from 1 hour to 6 hours.

Question 9

Can children participate?

Accepted Answer

Many experiences are family-friendly.

Question 10

Are experiences held on rainy days?

Accepted Answer

All activities except the cycling experience and "ocean to table" can be held even in rainy weather.

Question 11

Are there wheelchair-accessible programs?

Accepted Answer

Some experiences have accessibility programs. Please contact us for more information.

https://www.in-kanazawa.com/contact (https://www.in-kanazawa.com/contact)

Question 12

Can we take photos?

Accepted Answer

Photography is allowed in all experiences.

Question 13

Where is the meeting place?

Accepted Answer

Depends on the experience; see your confirmation email.

Question 14

Are toilets available on site?

Accepted Answer

All venues provide restroom facilities.

Question 15

What is included in the experience?

Accepted Answer

Basically, everything necessary to carry out the experience is included, such as a guide, materials, etc. Please refer to each experience page for details.

Question 16

Any dress code?

Accepted Answer

Basically comfortable clothes are recommended.

Question 17

Are group discounts available?

Accepted Answer

Group discounts may be available for some experiences, so please contact us for details.

Question 18

Can special diets be accommodated?

Accepted Answer

Vegetarian and allergy-friendly options are available, so please let us know when making your reservation.

Question 19

Is photography service available?

Accepted Answer

Optional photo services are  available. If necessary, please contact us at your booking.

Question 20

Is it OK to request only English guide?

Accepted Answer

Yes, only English guides are available.

Question 21

From what age can participants join?

Accepted Answer

This varies depending on the experience, so please contact us for more information.

Question 22

Can I review the experience afterward?

Accepted Answer

Yes, you can leave a review on Google.

Question 23

Are there eco-friendly experiences?

Accepted Answer

All our experiences are eco-friendly.

Question 24

Do you have any certifications?

Accepted Answer

We are a Travellife partner-level tour operator.

https://www.in-kanazawa.com/post/kohaku-inc-achieves-travelife-partner-level (https://www.in-kanazawa.com/post/kohaku-inc-achieves-travelife-partner-level)

Question 25

Can I reserve an experience exclusively?

Accepted Answer

Generally, all experiences are private, and group experiences are marked as "Shared" on each page.

Question 26

What is the Temari-Sushi experience?

Accepted Answer

This is a cooking experience where you will make temari sushi using ingredients from Omicho Market, known as the kitchen of Kanazawa citizens.

Question 27

Is it possible to store my luggage during the experience?

Accepted Answer

It is possible to have this experience at In Kanazawa House, but if you wish to do so, please let us know when you make your reservation.

Question 28

Can I bring a stroller?

Accepted Answer

For experiences at IN KANAZAWA HOUSE, bringing a stroller is possible, but please consult us at the time of reservation.

FAQ

Cancellation Fee

Whats App

info@in-kanazawa.com